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Giuseppe Iannacone

Avoid Update on closed requests

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I remember there's a way to prevent the update of closed requests (both via email and update action), but i don't remember if has to be done via BPM (lock action) or it has to be done via a system setting.
Can someone help me?

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Hi @Giuseppe Iannacone

Yes you will want to use the BPM lock action to prevent use of the update and email tabs on the request view.

If you want to prevent updates from inbound autoresponder emails you can choose to enable these application settings for Incidents and Service Requests

app.email.routing.rules.allowClosedCallUpdates.IN

 

app.email.routing.rules.allowClosedCallUpdates.SR

Regards,

Dave.

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@Giuseppe Iannacone

If you want to prevent updates via the request actions then the lock action is the only way to do that, there is no system setting for that.

Regards,

Dave

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