Michael Sharp Posted October 28, 2019 Posted October 28, 2019 Is anyone else getting major problems with the display of the SLT field? For example SR00033720 response has been met: Also my widgets etc are not pulling through the correct figures. Mike.
Alberto M Posted October 28, 2019 Posted October 28, 2019 I've noticed that, while exporting requests, SLT data is being exported as blank. I already raised here a post about that.
David Hall Posted October 29, 2019 Posted October 29, 2019 Hi @Michael Sharp I haven't seen an issue myself, does the issue still persist and did this only start after the weekend? Just wondering if the clock change could have caused the visual indicator to be incorrectly determined for an hour. @Alberto M The issue you mentioned above is not related in this case and we'll have that one addressed shortly. Regards, Dave
David Hall Posted October 29, 2019 Posted October 29, 2019 @Michael Sharp Spoke to soon on my previous post, we have come across an issue which may be determining the indicator incorrectly. We'll be getting a fix for this and the other issue mentioned available as a service manager update as soon as possible. Kind Regards, Dave.
Michael Sharp Posted October 29, 2019 Author Posted October 29, 2019 This is causing real operational problems for us @David Hall
David Hall Posted October 29, 2019 Posted October 29, 2019 @Michael Sharp Apologies, we're working as quick as can to correct this. We have an updated build of service manager in testing now and unless there are any unforeseen issues we should have that available for you tomorrow. Will update you as soon as we have the update available. Regards, Dave.
David Hall Posted October 30, 2019 Posted October 30, 2019 @Michael Sharp A new service manager update has been made available just now, if you still experience issues after updating then post back and we can investigate further. Kind Regards, Dave.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now