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Adrian Simpkins

A big thanks to the excellent community here!

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Hi Everyone,

Just wanted to update everyone here about our first very successful site launch of Service Manager, and especially I wanted to thank all of you for all the help you have offered throughout this journey! I have always been amazed at the response, and suggestions that come whenever I find a problem, and I believe without your support throughout this we would not be where we are today!

Also, our uptake and feedback about the tool has been fantastic! I think we hit 34% self service on day one, and we are well over 50% daily now and adding in routing rules over 60% automatically into our teams.

We have 2 more sites to bring on board, and I am sure I will be asking some more questions ! :)

Thankyou all !

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@Adrian Simpkins

Thats really great to hear, congratulations to you and your team for a great job done. We are thrilled for you here at Hornbill, we love to see when customers achieve those successes and are delighted to have the oppertunity to play some small part in that.

Gerry

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Thanks Gerry, we have now added a second site this week :) uptake looks like it will hit the same as the first site (hopefully) - day 4 of a combined service desk solution to 2 Hospitals, and satellite sites. One more site to go !

 

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Hi All

So now that I have had a moment to breath just wanted to update that we have now implemented Hornbill across all 3 hospital sites.

Again I wanted to use this Forum to say a great big thank you to you all for the support I have received, I am always blown away by how helpful everyone is, an excellent community for sure

Many thanks !

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@Adrian Simpkins

Great to hear you have it rolled out and you have a little breathing space, well done you and your team, no small feat at all. I hope you have had great success and our platform has at least helped you in your efforts. 

Gerry

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