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Josh Bridgens

Best way to show "Top Resolver"

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Hi All,

Just wondering whether anyone has found the best way to show a "resolver of the week" on a dashboard? 

(Who has the most calls resolved this week) We are trying to refresh the Dashboards in the office to give off a much more "positive, user oriented" feel than our current heavily stats based data.

 

Josh

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Hi @Josh Bridgens

There are various things you can show or use - forgive the colour scheme(!), but I've created 3 widgets here (a Custom list of Data, a counter, and a chart) to show 3 different variables relating to the resolution of calls

 

Screenshot_10.png

 

Let me know if any of these would work for you and I can post the config you might want to use. As an example, here is how the Chart is set up

 

Screenshot_9.png

 

 

Kind Regards

 

Bob Dickinson

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