Dan Munns Posted October 22, 2019 Share Posted October 22, 2019 Hi all, I have at least one user who gets this error when trying to open conversations. They have been using it fine up to today. Thanks Dan Link to comment Share on other sites More sharing options...
Daniel Dekel Posted October 22, 2019 Share Posted October 22, 2019 Hi @Dan Munns, Where is the user trying to open the conversation from? The right panel or from the main conversation view? Also, can you please let us know what browser and what Operating system does he have? Did the user try to refresh the browser? Thanks, Daniel. Link to comment Share on other sites More sharing options...
Dan Munns Posted October 22, 2019 Author Share Posted October 22, 2019 Hi @Daniel Dekel The user has Windows 7 and was accessing the conversations from the panel on the right. Tried on IE. Browser refresh, Ctrl + F5 refresh, logging out and closing all have no effect. Conversations work in IE if access via the Home panel but an error was received when trying to add a user to a conversation she started: Conversations work in Chrome. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted October 22, 2019 Share Posted October 22, 2019 @Dan Munns, The 2nd error (when trying to add a participant) this is because the conversation is a 1 to 1. In that case it will not allow adding a participant. The user will have to create a new conversation and select it as a Group Conversation. I'll look at the 1st error. Daniel. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted October 22, 2019 Share Posted October 22, 2019 @Dan Munns, We found the problem and it was a simple fix. The fix will be soon available in a new build. Daniel. Link to comment Share on other sites More sharing options...
Dan Munns Posted October 22, 2019 Author Share Posted October 22, 2019 Thanks @Daniel Dekel Link to comment Share on other sites More sharing options...
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