Alisha Posted October 22, 2019 Posted October 22, 2019 Hello, On the Main Request Table - https://wiki.hornbill.com/index.php/Table_Info:_Main_Request_Table - it mentions the field h_impact and that it's not yet implemented. I was wondering when this will be implemented please so we can report on Impacted customers? Many thanks, Alisha
ArmandoDM Posted October 22, 2019 Posted October 22, 2019 Hi @Alisha the value 'h_impact' is actually populated following an impact assessment on the request, if configured in the relevant BPM operation. Regards Armando
James Ainsworth Posted October 22, 2019 Posted October 22, 2019 Hi Alisha, I'm not sure if this will help with your reporting but if you are using the Connections feature for associating impacted customers you may be able to get what you need from this report It can help identify the requests with the most connections
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