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Alisha

Category/Summary issue after Build 1727

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Hello,

We've noticed an issue with our categories/summaries after build 1727 was installed this morning.

We have the summary set as the logging category in the Business Process. In the Incident Configuration, we have set the 'Request Category Level' to hide two levels. However, when requests are logged, the summaries are now showing the category levels that we have hidden. This wasn't an issue before the update.

Has anyone else noticed this issue?

Category.jpg

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@Lauren @Alisha our developers don't believe that there has been any change to the functionality in this area.  It would be worth logging a request with Support for further investigation.

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