feedback Feedback on the Portal

[Jeremy]

Please can you let me know where customers now go to submit their feedback on requests, as it appears to have disappeared from the portal....

[Samrai]

Morning Jeremy, I've just taken a look and if the feedback is enabled on the service, once the request is resolved the customer gets a prompt/popup for feedback. 

Can you elaborate on the situation so I can determine if there is an issue to look into.

- Is this a new service or one for which you have received feedback for in the past

- Which portal are you referring to, not that it should matter

Thanks,

Samrai

[Jeremy]

The feedback button has reappeared after our update to 1727, for some reason the version before 1707 this button in the customer portal was missing.