Name / handle issue when importing a new user

[RobW]

Hiya, was hoping for some advice on an issue we recently came across when trying to import a new user.......

We had an existing user called Dave Smith (for the sake of the post) and had another Dave Smith recently start - the first Dave was set up in AD as dsmith while the second was set up as dasmith however the second Dave's account failed to be imported into Hornbill.

I managed to get as far as the scheduled job which handles imports - was pointed in the direction of the log files and found an entry Unable to Create User: The specified handle [Dave Smith] is already in.

Turns out the original Dave Smith left a while back (AD account disabled) so we renamed the original Dave Smith's handle in Hornbill user management and then successfully re-ran the import job.

Is there something that needs to be done to cater for this scenario? Apologies for the vagueness - I'm very new to Hornbill administration.

[Steve G]

Hi @RobW,

There's actually a system setting that enforces unique user handles. If you switch this off, then you can import as many Dave Smiths as you like  

The setting is api.xmlmc.uniqueUserHandle.enable, and can be found in the Admin console under System > Settings > Advanced.

Cheers,

Steve

[RobW]

Hi @Steve G, thanks for the advice (and apologies for the belated reply) - I don't think I'd have every found that setting otherwise!