Variables on email template not working

[AgentVinh]

Hi,

I'm testing out one of our email templates and the variables seem to not be working on one of them. I copied another source from a different template that I know is working but it still doesn't work. 

I tested it further by setting the same template in the setting below and within the BPM: 

The BPM works: 

The setting just comes up with the following: 

I also have the following enabled:

Is there something I am missing? 

Thanks

[Victor]

PM me the source for both templates please and I’ll have a look