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Emails processed automatically but I can not find the associated call


Adrian Simpkins
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Hi All

I have some email routing rules in effect, and I can see from our email inbox that these appear to have been processed as they have moved into the sub folder I have setup against the routing rule. However, I am unable to locate a request raised. I have run a failed script report to see if this is highlighted there, but nothing in the list.

Is there a way I can trace what reference number is allocated when a routing rule processes an email and moves the email to a completed folder?

FYI I have a total of 10 alerts today, 8 have raised fine, it is these 2 I am unable to locate

Many thanks

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