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Resolve Linked Requests query


Lauren
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Hi

Are you able to advise which right within the Incident Management Full Access role (and others) provides users with the ability to resolve linked requests when resolving a request as below?

933715632_resolvelinkedrequests.png.2163c72533f2f53fafc7f3350cec2e96.png

Thanks

Lauren

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Thanks @Steve Giller, that's what I thought was the case. We created a custom role for our IT staff and they have the following rights:

right.png.684e5836b8567b77eb11711366049928.png

 

They don't seem to be able to resolve linked requests, though - they don't see the option as above.

Are you able to assist?

Thanks

Lauren

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Hi James,

Yes, they do. The linked requests were all logged under the same service as the parent incident. They are members of the supporting teams of that service.

Thanks,
Lauren

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