Richie Posted October 16, 2019 Share Posted October 16, 2019 Hi, currently we can't place multiple incidents on hold at the same time. This was a feature in Supportworks and is very useful. Currently a lot of time is being wasted by me and my team having to go into each call individually and place them on hold, give a reason why it's on hold, select a date/time. Is this getting looked at already? It's a pretty standard feature and existed in your older product so I'm unsure why it's not there already? Thanks, Richie 2 Link to comment Share on other sites More sharing options...
HHH Posted October 16, 2019 Share Posted October 16, 2019 +1 to allow status changes (and sub-status) from request list 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 16, 2019 Share Posted October 16, 2019 54 minutes ago, HHH said: +1 to allow status changes (and sub-status) from request list +1 for us as well. Link to comment Share on other sites More sharing options...
Richie Posted October 24, 2019 Author Share Posted October 24, 2019 Over a week and no reply regarding this. I find it amazing that as a new iteration on your product Service Manager has gone backwards in functionality? Currently can't send an email across multiple calls you can only update. You can't place multiple calls on hold. The list goes on. Is someone able to confirm if these standard features are being looked at as "feature requests" please? Link to comment Share on other sites More sharing options...
mikehibbert Posted October 24, 2019 Share Posted October 24, 2019 +1 Link to comment Share on other sites More sharing options...
AgentVinh Posted October 24, 2019 Share Posted October 24, 2019 + 1 Link to comment Share on other sites More sharing options...
John C Posted October 25, 2019 Share Posted October 25, 2019 + 1 Link to comment Share on other sites More sharing options...
HGrigsby Posted October 25, 2019 Share Posted October 25, 2019 +1 for us too please Been asked for this a few times recently Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted October 25, 2019 Share Posted October 25, 2019 +1 here too please - I can see this being raised as an issue from our teams at some point Link to comment Share on other sites More sharing options...
Richie Posted November 14, 2019 Author Share Posted November 14, 2019 Hi Hornbill Support, is anyone able to confirm if the following features are going to be added: Emailing multiple requests Placing multiple requests on hold I first raised this query on October 16th and have not yet had any reply from a support member. Thanks, Richie Link to comment Share on other sites More sharing options...
Daniel Posted November 19, 2019 Share Posted November 19, 2019 +1 for us too please Link to comment Share on other sites More sharing options...
Deen Posted November 21, 2019 Share Posted November 21, 2019 @Richie we've raised this internally, but currently do not have confirmation if or when these features could be added. I see no reason why they couldn't though and will update this post when we know more. Link to comment Share on other sites More sharing options...
HGrigsby Posted April 8, 2020 Share Posted April 8, 2020 Can I give this a nudge please? It is something I keep being asked about. Thanks Helen Link to comment Share on other sites More sharing options...
Mark Atkinson Posted April 18 Share Posted April 18 Any update on this as it would be great to have this feature back? 1 Link to comment Share on other sites More sharing options...
GJ06 Posted April 18 Share Posted April 18 +1 Link to comment Share on other sites More sharing options...
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