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Link in "update notification email" not opening "closed" requests


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Hi All,

When the analyst resolves the request - Business Process sends to the customer an "update email" with the link to the request. After 5 working days the "resolved" request status is automatically being changed to "closed" status.

When Customer wants to open the "closed" request using the link it is not allowing him to do that. Is there any way to change system behavior in this matter?



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9 hours ago, James Ainsworth said:

Yes, the first link looks like a link that would work for a Support person that have full rights to Service Manager.  The second link looks right for what you are wanting.  Let us know how it goes.


it seems to work. Thanks

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