Jump to content

Time spent on linked requests


mikehibbert
 Share

Recommended Posts

I want to gather the time spent on linked requests. For example, if a problem ticket as 10 linked incidents, I'd like to sum up the time spent on those 10 incidents for cost/benefit analysis of fixing a problem.

I'm sure this was reported as an upcoming feature at Insights - does this feature exist or is it in development?

Link to comment
Share on other sites

  • 2 weeks later...
  • 3 months later...
  • 1 year later...

I've asked the question in general - how do you measure the true time spent of request (not just the resolved on - raised on time). 

Nasim

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...