mikehibbert Posted October 14, 2019 Share Posted October 14, 2019 I want to gather the time spent on linked requests. For example, if a problem ticket as 10 linked incidents, I'd like to sum up the time spent on those 10 incidents for cost/benefit analysis of fixing a problem. I'm sure this was reported as an upcoming feature at Insights - does this feature exist or is it in development? Link to comment Share on other sites More sharing options...
mikehibbert Posted October 24, 2019 Author Share Posted October 24, 2019 Is anyone else trying to do this, or has managed to achieve it? Link to comment Share on other sites More sharing options...
mikehibbert Posted February 12, 2020 Author Share Posted February 12, 2020 Bumping this as I can't believe no-one else is doing or wants to do this? Link to comment Share on other sites More sharing options...
nasimg Posted June 21, 2021 Share Posted June 21, 2021 I've asked the question in general - how do you measure the true time spent of request (not just the resolved on - raised on time). Nasim Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now