Jeremy Posted October 11, 2019 Share Posted October 11, 2019 Please can someone let us know where this image is pulled from and where we can change this to something that is more on brand? Link to comment Share on other sites More sharing options...
Steven Cotterell Posted October 11, 2019 Share Posted October 11, 2019 @Jeremy, I'm wondering if something has gone awry as our Homepage image has suddenly changed from one that we had configured to this one. Can anyone from Hornbill validate this please? Link to comment Share on other sites More sharing options...
Steven Cotterell Posted October 11, 2019 Share Posted October 11, 2019 My understanding is that the setting is this one... guest.anonymous.servicePortal.core.style.image.homeThis setting controls the Home page image of the header on Hornbill Service Portal, this should be the full URL to the image. , which can be found here... Home - System - Manage Portals - Advanced Settings Link to comment Share on other sites More sharing options...
Jeremy Posted October 11, 2019 Author Share Posted October 11, 2019 @Steven CotterellThanks but we are looking for the image for the Hornbill Home/Today page, the one that you refer to is for the customer portal which we already have branded. 1 Link to comment Share on other sites More sharing options...
Steven Cotterell Posted October 11, 2019 Share Posted October 11, 2019 Is anyone aware of anything that has been dropped live in the latest "Platform Build" or the "Collaboration Build" that would make the Service Portal no longer present a custom defined home page image, but instead default to the one that gets shown when you 'do not' configure a custom home page image? @Victor, @Steven Boardman, @Bob Dickinson, @Gerry- any ideas please? Link to comment Share on other sites More sharing options...
Steven Cotterell Posted October 11, 2019 Share Posted October 11, 2019 15 minutes ago, Jeremy said: @Steven CotterellThanks but we are looking for the image for the Hornbill Home/Today page, the one that you refer to is for the customer portal which we already have branded. @Jeremy, my understanding was that the 'Customer Portal' image is configured here... guest.anonymous.portal.core.style.image.homeThis setting controls the Home page image of the header on Hornbill Customer Portal, this should be the full URL to the image. Link to comment Share on other sites More sharing options...
Jeremy Posted October 11, 2019 Author Share Posted October 11, 2019 @Steven Cotterell your statement is true, however the image in question that we are trying to change is found by going to live.hornbill.com/yourinstancename/hornbill-today/ or clicking Home in the menu option. Currently our Customer Portal is still displaying our branded images. Link to comment Share on other sites More sharing options...
Steven Cotterell Posted October 11, 2019 Share Posted October 11, 2019 Something must have changed in the code somewhere as we did have this image customised... (luckily I found an image from one of our internal training docs) But is has changed overnight to this... ... and our logo is no longer showing on the far right, both of which we have configured in the Portal settings. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted October 11, 2019 Share Posted October 11, 2019 Hi All, Sorry for the inconvenience. You are not supposed to see this image. We'll make a new build soon with the fix. Daniel. 1 Link to comment Share on other sites More sharing options...
Daniel Dekel Posted October 11, 2019 Share Posted October 11, 2019 I can confirm that the fix has been released. You can refresh your browser to get the latest build. Thank you, Daniel. 1 Link to comment Share on other sites More sharing options...
Steven Cotterell Posted October 11, 2019 Share Posted October 11, 2019 Thanks @Daniel Dekel. All working now. The quick fix is very much appreciated. 1 Link to comment Share on other sites More sharing options...
Steven Cotterell Posted October 11, 2019 Share Posted October 11, 2019 3 hours ago, Jeremy said: Please can someone let us know where this image is pulled from and where we can change this to something that is more on brand? So to answer your question @Jeremy, this is where we changed the image and added our logo... Try it out and I'm sure you'll be able to get something that works for you. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted October 11, 2019 Share Posted October 11, 2019 @Steven Cotterell, FYI these settings are used by the Service Portal view in the Admin Tool. It sets the same settings but with a nicer UI ;-) 1 Link to comment Share on other sites More sharing options...
Steven Cotterell Posted October 11, 2019 Share Posted October 11, 2019 ha ha - I knew I'd seen it somewhere else. Cheers. Link to comment Share on other sites More sharing options...
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