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On Hold Calls in view - Faint


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  • 2 months later...

We have now made available a new setting as part of the Service Manager update, build 1800 that allows you to change the appearance of the on-hold requests in the request list.

There are three choices for the display of on-hold requests.

  • Bold
  • Italic (default)
  • Opaque

This display can be set in the Admin portal using the Service Manager setting webapp.view.ITSM.serviceDesk.requests.list.onHoldFontStyle

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