On-Hold

[ALIPO]

I would like to configure the On-Hold feature so that you can only select a predetermined reason for putting a call on hold eg Waiting on Customer, Waiting on 3rd Party, Waiting on License, Waiting on Delivery

Also is it possible for the call to automatically come off hold when the timer expires or if the customer updates the call?

Thanks,

Andrew

[David Hall]

Hi @ALIPO

Thanks for the post, you can use sub-statuses to implement this functionality on a request, you can find details of how it works here https://wiki.hornbill.com/index.php/Request_Sub-statuses

Kind Regards,

Dave.