Automated Email bad formatting

[PeterL]

Hello, 

I was wondering if anyone had any ideas about an issue that arouse when generating an automated email. No changes had been made to the release BPM or PC and this email was the only one that had an issue all emails before and after have been fine. Checking the mail logs we can see the following error: 

Did not find 'attachments' folder for mail template. URL Parser: Space characters not allowed, ensure the URL is properly encoded. URL: http://10.4.25.16:43055/dav/mail/Service Desk/templates/ScheduleMaintenanceCompleted.template/attachments/

Below is the email generated automatically:

 

--__=_Part_Boundary_002_025421.022798
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable



=20

RM00051120

=20

=20

Registered Address: PA Group Limited

Registered in England No.4197

Please consider the environment before printing this email


--__=_Part_Boundary_002_025421.022798
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: base64

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--__=_Part_Boundary_002_025421.022798--

 

 

Any help would be great to ensure this does not happen again, thanks.

[Deen]

@PeterL was the email sent on the 2nd?  It would be interesting to know exactly how the formatting was affected.

[PeterL]

Hi, The email was sent on the 30/09/19 the formatting should of looked like the below:

[PeterL]

@Deen
Hello we are still yet to find a reason to this, you have any idea. Any help would be great thanks.