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Original subject line variable in email template


AgentVinh
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Hi, 

Is there a variable to include in e-mail subject lines that will include incoming email subject lines? 

For example, we have them come through on the subject line/summary as: IN00047700 update

But would like to include the original subject line from the original email request by adding a variable at the end so it would come up something like this: IN00047700 update - Outlook issue

Is there something I missed? I've checked through the available variables but couldn't see one

Vinh

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Hi Vinh,

I don't believe that the subject from the original email is stored anywhere that is accessible for the variables to use.  Some customers will set the Summary of the request based on the Subject of the email.  If this is done you can then use the variable for the summary to be included in the subject of the outgoing emails.  Would this work for you?

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5 hours ago, James Ainsworth said:

Hi Vinh,

I don't believe that the subject from the original email is stored anywhere that is accessible for the variables to use.  Some customers will set the Summary of the request based on the Subject of the email.  If this is done you can then use the variable for the summary to be included in the subject of the outgoing emails.  Would this work for you?

image.png

Works perfect, thanks!

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