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Service Portal Functionality - Hidden Questions


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Hi @AndyGilly,

Could you please confirm - By hidden, are you referring to "This field will be visible on the form" option within the Field configuration of the Progressive Capture? Is it un-checked, as per the example below?



Is it a Conditional Question (i.e. Override Flags tab determines whether or not the field is visible)?



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thanks for coming back, 

yes, "This field will be visible on the form" is the tick box I refer to as hidden and the example is how we have it configured (unticked). The field is not conditional

I think the important element is that the progressive capture is passing through a 'default' value of a question to the BPM. This default value is used by the BPM to make decisions but has no value to the customer.







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