Service Portal Functionality - Hidden Questions

[AndyGilly]

Could you please consider adding the ability for a question that is hidden in progressive capture to have an option to not make it visible in the questions section of the customer portal??

many thanks

Andy

[James Ainsworth]

Hi Andy,

Have you tried any of these settings?

Let us know if these work for you.

Regards,

James

[AndyGilly]

Morning @James Ainsworth

these settings are already active in our instance.

We are using these hidden questions to pass through variables from progressive capture to the BPM, therefore the questions have an answer.

any more thoughts ? or is it a feature request?

thanks

Andy

 

[Guest Ehsan]

Hi @AndyGilly,

Could you please confirm - By hidden, are you referring to "This field will be visible on the form" option within the Field configuration of the Progressive Capture? Is it un-checked, as per the example below?

 

Is it a Conditional Question (i.e. Override Flags tab determines whether or not the field is visible)?

Ehsan

[AndyGilly]

@Ehsan

thanks for coming back, 

yes, "This field will be visible on the form" is the tick box I refer to as hidden and the example is how we have it configured (unticked). The field is not conditional

I think the important element is that the progressive capture is passing through a 'default' value of a question to the BPM. This default value is used by the BPM to make decisions but has no value to the customer.

thanks

Andy

 

 

 

 

[Guest Ehsan]

@AndyGilly,

I see your point here - You would like the ability to hide Questions' entries that are not visible on the form. I will speak to the team and get back to you.

Thanks,

Ehsan