Daniel Posted September 30, 2019 Share Posted September 30, 2019 Hi All, basic user trying to login (Single Sign On) getting an error message like in the picture: Roles assigned: Any help appreciated. Many thanks Daniel Link to comment Share on other sites More sharing options...
nasimg Posted September 30, 2019 Share Posted September 30, 2019 Is this because they are going to the https://live.hornbill.com/XXXX rather than the https://service.hornbill.com/XXXX url? Nasim Link to comment Share on other sites More sharing options...
Daniel Posted September 30, 2019 Author Share Posted September 30, 2019 Thank you for your reply Nasim... yes, the user is going to the "https://live...." url as we use "Employee Portal" not the previous "Service" one. Thanks Daniel Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 1, 2019 Share Posted October 1, 2019 Hi Daniel, 10 hours ago, Daniel said: basic user trying to login Is this just a single user that is having this issue or does this happen for all basic user accounts? Regards, James Link to comment Share on other sites More sharing options...
Daniel Posted October 1, 2019 Author Share Posted October 1, 2019 Hi James, 6 hours ago, James Ainsworth said: Hi Daniel, Is this just a single user that is having this issue or does this happen for all basic user accounts? Regards, James Just one single user as far as I know. Other basic user accounts seem to work fine. Bear in your mind that not everyone started to use Hornbill yet, so it might be more "not-working" accounts in our organisation. thanks, Daniel Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 1, 2019 Share Posted October 1, 2019 Hi Daniel, I would start with comparing the user account that you are having issues with against another working basic user account. Make sure the roles are the same. See if there is any difference with the user IDs in the way that they are structured. See if there is anything that stands out in other fields on the users' profiles. You can also look at the Server Service logs in Administration at the time when the user attempts to connect. These can be found in Admin under Home->System->Monitor->Monitor Log Files. Regards, James Link to comment Share on other sites More sharing options...
Daniel Posted October 3, 2019 Author Share Posted October 3, 2019 On 10/1/2019 at 3:56 PM, James Ainsworth said: Hi Daniel, I would start with comparing the user account that you are having issues with against another working basic user account. Make sure the roles are the same. See if there is any difference with the user IDs in the way that they are structured. See if there is anything that stands out in other fields on the users' profiles. You can also look at the Server Service logs in Administration at the time when the user attempts to connect. These can be found in Admin under Home->System->Monitor->Monitor Log Files. Regards, James Thanks James... I'll see if there is any difference Link to comment Share on other sites More sharing options...
Daniel Posted October 10, 2019 Author Share Posted October 10, 2019 suspending and unsuspending the user account actually helped. thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 11, 2019 Share Posted October 11, 2019 Thanks for letting us know. Pleased to hear that it is working again. Link to comment Share on other sites More sharing options...
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