Dan Munns Posted September 30, 2019 Share Posted September 30, 2019 Hi, At least one of our tickets, which has been working fine up to now, has suddenly stated throwing an error when the BPM sets the status to 'Resolved'. Clicking the restart BPM icon fixes this everytime, but not everyone has the ability to do this (mainly so that I can find the cause of issues instead of people just restarting the workflow). This time however I cant find the issue. The error I have is: The workflow section is here (with the troublesome node highlighted): I thought that maybe it was because one of the analysts had changed the status manually prior to the node being reached, but it has also happened on a ticket where this hasnt been done. Any ideas? Link to comment Share on other sites More sharing options...
nasimg Posted September 30, 2019 Share Posted September 30, 2019 Hi @Dan Munns You haven't updated to build 1694 by any chance.... Link to comment Share on other sites More sharing options...
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