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Error when setting status to resolved


Dan Munns
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Hi, 

At least one of our tickets, which has been working fine up to now, has suddenly stated throwing an error when the BPM sets the status to 'Resolved'.

Clicking the restart BPM icon fixes this everytime, but not everyone has the ability to do this (mainly so that I can find the cause of issues instead of people just restarting the workflow).

This time however I cant find the issue. The error I have is:

image.png.93b0f4be851704e70fd50b9907011d13.png

The workflow section is here (with the troublesome node highlighted):

image.thumb.png.9577388ac1e341885d3d28aefd2e8edc.png

I thought that maybe it was because one of the analysts had changed the status manually prior to the node being reached, but it has also happened on a ticket where this hasnt been done.

Any ideas?  

 

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