query Wait for Request Update - what is counted as 'Request Update'

[Martyn Houghton]

In order to try an get a workaround to the issue with the 'Wait for Status Change' node not triggering when the SubStatus is changed (post link at the bottom of this one) I am attempting to use the 'Wait for Request Update' node.

My logic was that I could use the 'Wait for Request Update' node to suspend the workflow and then check if the SubStatus had changed. If not return to the suspend node and wait for the next request update. Extract of the workflow and condition statement below.

However my BPM do not un-suspend when making a change to sub status, which leads me on to my question of what does trigger the 'Wait for Request Update' suspend node to complete?

 

 

Cheers

Martyn

 

 

 

[David Hall]

Hi @Martyn Houghton

In this case the operation will be waiting for an update to the request timeline, its not tracking changes to the request record values.

Regards,

Dave

[Martyn Houghton]

@David Hall

but updating the Sub Status value does trigger a timeline update, so would that not trigger the suspend action to complete?

Cheers

Martyn

[David Hall]

Hi @Martyn Houghton

Sorry had to check and test this one out to confirm.  In order to prevent getting stuck in loops we don't trigger a BPM update when a timeline entry is made in this case.  The best course of action is as you have previously requested to add a suspend operation for sub-status change which we'll progress in your other thread.

Kind Regards,

Dave

[Martyn Houghton]

@David Hall

Thanks for clarifying. I have asked @James Ainsworth and @Steven Boardman on the post about the suspend awaiting substatus change, if this is being considered.

Cheers

Martyn

[James Ainsworth]

A change has been raised and will be considered for a future update.

[Martyn Houghton]

@James Ainsworth

Thanks for the update.

Cheers

Martyn