Jeremy Posted September 27, 2019 Share Posted September 27, 2019 Enhancement Request We receive emails that have have been sent to out servicedesk and cc'd to other people, when raising the request in Service Manager could there be the option to add the other included contacts as connections to the request so that we can send emails etc to people. Currently we have people who are looking through the original email and adding these people manually after the job is logged so that they can be kept in the loop. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 27, 2019 Share Posted September 27, 2019 @Jeremy Not sure if you are are raising your request manually or automatically from emails. In relation to the later with Routing Rules, we have raised a enhancement request for the automation of adding connections. Cheers Martyn Link to comment Share on other sites More sharing options...
Jeremy Posted September 30, 2019 Author Share Posted September 30, 2019 This would be mainly raising manually. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 4, 2019 Share Posted October 4, 2019 This would be a +1 for us when manually applying email to the request via the shared mailbox. Cheers Martyn Link to comment Share on other sites More sharing options...
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