Error messages this morning...

[Guest Paul Alexander]

After updating to v1694 this morning we're getting a few errors on requests:

 

 

I can press the 'restart last step' on the request and it works ok, but I'd like it to stop happening! 

thanks

[Guest Ehsan]

Hi @Paul Alexander,

Thank you for bringing this to our attention. On behalf of Team Hornbill, I would like to apologise for the inconvenience that this has caused.

I have investigated this issue and I can confirm that the Status is indeed changed, so please rest assured that the data remains up to date. This problem is caused by the step which attempts to update the Last Modified Date in a Request - This error is shown as the Last Modified Date is already up to date but the operation had not catered for this scenario.

We have addressed this issue and this will be patch directly to your instance shortly.

Thanks,

Ehsan

[nasimg]

@Ehsan can you see if we need our instance patched as we are running this build.

Nasim

[Guest Ehsan]

@nasimg The patch will be applied to your instance shortly.

[nasimg]

@Ehsan

Has this latest update modified the way the smGetRequest API outputs the date field - we had some dashboards which have stopped working since applying build 1694.

Nasim

[Guest Ehsan]

@nasimg,

smGetRequests API is used to load the Requests in the Requests List - I can see that date fields such as "Last Updated Date" are shown as expected.

What exactly are you seeing? Could you provide an example? Is there an error message that you can share with us?

[nasimg]

@Ehsan

smGetRequests does have the dates, but they are appearing in a different format - I'll ask @carlt to get an example

Nasim

[Dan Munns]

@Ehsan I think we may need this patch as well:

 

 

@nasimg thanks for the heads up

[Steven Cotterell]

@Ehsan, we also need the patch please - we've seen the same error as experienced by @Paul Alexander.

[Guest Ehsan]

@Steven Cotterell @Paul Alexander @Dan Munns,

I'm currently preparing a new Service Manager build to address 2 reported bugs. I'll post back as soon as a new build is available.

Ehsan

[Jack_Podmore]

Hi @Ehsan, 

We are also experiencing this issue across the majority of our tickets on this build. Is it possible to apply this patch to our instance or give us an ETA on the release? 

Thanks in advanced,

Jack

[Guest Ehsan]

@Jack_Podmore - We've just completed testing the build and I'm currently going through the process of making it available in the App Store. Estimating to have this build available in the next hour. Once again, apologies for the inconvenience that this issue has caused, this is at the top of our priority.

[Guest Ehsan]

@Jack_Podmore @Steven Cotterell @Paul Alexander @Dan Munns,

A new build of the Service Manager application is now available. Please update to this version.

Ehsan

[Dan Munns]

Thanks @Ehsan I'll give it a go now.

[Jack_Podmore]

Hi @Paul Alexander

I am interested to know more about the 'restart last step' within the request you mentioned in initial post. Is this something you have configured yourself in a BP? 

Thanks,

Jack

[Guest Ehsan]

@Jack_Podmore,

Within a Request with a failed BPM, you can choose to restart the last step. For details and prerequisites, please refer to "How to restart a failed workflow" section in the document below:

https://wiki.hornbill.com/index.php/Business_Process_Designer 

Ehsan

[Jack_Podmore]

@Ehsan thank you for this. Also thanks again for the patch release, we have had no more issues reported of error's so fingers crossed this is all resolved! 

[Guest Ehsan]

Great to hear  @Jack_Podmore