AndyColeman Posted September 27, 2019 Share Posted September 27, 2019 Good morning, Last night we updated to 1694. Now all our SLA's look a bit odd under the SLT column. Our resolved tickets look breached (showing red in SLT column when they are not breached) when in fact they are not when going in to the 'All services' drop down menu but then when selecting 'all resolved tickets', no colours display under the SLT column. Happy to provide screenshots of how it now looks, don't have any before and after's though I am afraid. Thanks Link to comment Share on other sites More sharing options...
David Hall Posted September 30, 2019 Share Posted September 30, 2019 Hi @AndyColeman If you can provide a couple of non-sensitive data screenshots just to show the SLT, Response date/Resolution Date as displayed in the request list and then one of the corresponding request details service level section so I can match up the figures and I can take a look. It may also be useful to know what text is displayed in the tooltip when you hover over the SLT indicators. Kind Regards, Dave. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now