Jump to content

Our SLA's don't look right since updating to 1694


Recommended Posts

Good morning,


Last night we updated to 1694. Now all our SLA's look a bit odd under the SLT column.

Our resolved tickets look breached (showing red in SLT column when they are not breached) when in fact they are not when going in to the 'All services' drop down menu but then when selecting 'all resolved tickets', no colours display under the SLT column. 

Happy to provide screenshots of how it now looks, don't have any before and after's though I am afraid. 


Link to comment
Share on other sites

Hi @AndyColeman

If you can provide a couple of non-sensitive data screenshots just to show the SLT, Response date/Resolution Date as displayed in the request list and then one of the corresponding request details service level section so I can match up the figures and I can take a look.

It may also be useful to know what text is displayed in the tooltip when you hover over the SLT indicators.

Kind Regards,


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...