Guest Paul Alexander Posted September 26, 2019 Share Posted September 26, 2019 I'm sure I've reported this before, but can't find the link any more! The requests screen in a users' account is not showing the correct number of requests......for instance, if I go in to a users' account details in SM and open the Service Manager tab I get this: Yes if I do a search in the request list for the same person I get this: Any ideas please? Link to comment Share on other sites More sharing options...
nasimg Posted September 26, 2019 Share Posted September 26, 2019 Rather than checking "All my teams" (in the top screenshot) have you tried "All my services" - difference being the tickets are with Teams you are not part of. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted September 26, 2019 Share Posted September 26, 2019 Cheers @nasimg I've got a feeling that was the answer last time too!! Thanks...that has sorted it...I'l try to remember for next time! Link to comment Share on other sites More sharing options...
nasimg Posted September 26, 2019 Share Posted September 26, 2019 @Paul Alexander I think the default should be set "All My Services" as this has caught out our Analysts a number of times. A feature request to Hornbill? Nasim Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted September 26, 2019 Share Posted September 26, 2019 I agree...... @Victor could this be raised as a feature request please? That the view when searching a users' requests should default to 'All My Services' or 'All Requests' ... thanks Link to comment Share on other sites More sharing options...
Victor Posted October 2, 2019 Share Posted October 2, 2019 @Paul Alexander maybe @James Ainsworth can advise on the feature request you asked for.. Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 2, 2019 Share Posted October 2, 2019 From my experience, if we change a default like this to something else, there will be others that have a preference to only show the requests from the teams that they belong to. We could consider having an option under this menu to save the current selection as the default for each user. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 3, 2019 Share Posted October 3, 2019 @James Ainsworth...the option to save the current selection as the default would suit us I think please.... Link to comment Share on other sites More sharing options...
nasimg Posted October 3, 2019 Share Posted October 3, 2019 +1 Link to comment Share on other sites More sharing options...
sprasad Posted August 17, 2020 Share Posted August 17, 2020 +1 Link to comment Share on other sites More sharing options...
AmyW Posted August 18, 2020 Share Posted August 18, 2020 +1 Link to comment Share on other sites More sharing options...
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