Jeremy Posted September 25, 2019 Share Posted September 25, 2019 When receiving emails from Service Manager we have found that authorisation emails are coming from noreply, we have managed to find the setting to change the sending email address but we cannot find where to change the Name of the Sender noreply. I have highlighted it in the below image, does anyone know how to change/update this? Link to comment Share on other sites More sharing options...
ArmandoDM Posted September 26, 2019 Share Posted September 26, 2019 Hi @Jeremy, I think this should be in the following app-setting: guest.app.requests.notification.emailPrefix Regards armando Link to comment Share on other sites More sharing options...
Jeremy Posted September 27, 2019 Author Share Posted September 27, 2019 On 9/26/2019 at 12:42 PM, ArmandoDM said: guest.app.requests.notification.emailPrefix @ArmandoDM We have changed this and it has worked, but not for emails that are sent as part of BPM Auto Assign Authorisation emails. Is this hard coded like the emails? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 27, 2019 Share Posted September 27, 2019 @Jeremy When sending an email from the BPM, there is normally a From Address parameter. If set to Auto, it will use the default email address for the mailbox, but you can override it to use an alternative one. Cheers Martyn Link to comment Share on other sites More sharing options...
Jeremy Posted September 30, 2019 Author Share Posted September 30, 2019 Thank you @Martyn Houghton, be I am specifically referring to the email that get sent as part of the auto assigning of authorisation emails. When settings up these nodes there are no settings that can be apparently changed. The nodes that I am referring to is outlined below. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 30, 2019 Share Posted September 30, 2019 @Jeremy Okay, not sure but I would presume it inherits the from address from the Service's default mailbox and the the default address on the mailbox. Is noreply your default address on the mailbox? Cheers Martyn Link to comment Share on other sites More sharing options...
Jeremy Posted October 1, 2019 Author Share Posted October 1, 2019 @Martyn Houghton no we have changed everything that we are aware of to be servicedesk and have removed all references to noreply. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 1, 2019 Share Posted October 1, 2019 @Jeremy Sound like you covered all the options then. Sounds like it might be hard coded, but I think Hornbill will need to advise. Cheers Martyn Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now