HHH Posted September 25, 2019 Posted September 25, 2019 I nice feature would be to be able to let the BPM add the owner of the ticket as member automatically from a variable. Currently I can only find "add member" and hard coded choice of users in a drop down. The rational behind it is because we reassign a lot of tickets between teams globally and would like to keep track of them and be able to update even if they have been reassigned to another team.
Steven Boardman Posted September 25, 2019 Posted September 25, 2019 @HHH Good idea I'm pleased to say this will be in the next Service Manager update, although it could be a couple of weeks before the update goes out This option will also be on the remove member business process option. 1
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