Gemma Morrison Posted September 25, 2019 Share Posted September 25, 2019 Hello, I have added an additional column into one of our reports to see the total onhold time, however I believe that the report shows the time in seconds Would it be possible to have the report show this time in hours possibly please? Link to comment Share on other sites More sharing options...
Gemma Morrison Posted September 25, 2019 Author Share Posted September 25, 2019 @Will Meekings Link to comment Share on other sites More sharing options...
Joyce Posted October 10, 2019 Share Posted October 10, 2019 @Gemma Morrison out of curiosity, does all your request which have been on hold during the ticket lifecycle, shows the total onhold time? This is not the case with our report ( some have the time, and some don't) just wanted to check if it is only happening in our Instance. Apologies I don't have answer for your question above. Thanks. Joyce Link to comment Share on other sites More sharing options...
Gemma Morrison Posted October 22, 2019 Author Share Posted October 22, 2019 Hi Joyce, sorry for the long delay! I have just had a look for you and this is the same for us, some have the time (in seconds) and some don't. Hope this helps! Link to comment Share on other sites More sharing options...
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