Request total onhold time

[Gemma Morrison]

Hello,

I have added an additional column into one of our reports to see the total onhold time, however I believe that the report shows the time in seconds

Would it be possible to have the report show this time in hours possibly please?

[Gemma Morrison]

@Will Meekings

[Joyce]

@Gemma Morrison out of curiosity, does all your request which have been on hold during the ticket lifecycle, shows the total onhold time?

 

This is not the case with our report ( some have the time, and some don't)  just wanted to check if it is only happening in our Instance.

Apologies I don't have answer for your question above.

Thanks.

Joyce

[Gemma Morrison]

Hi Joyce, sorry for the long delay!

I have just had a look for you and this is the same for us, some have the time (in seconds) and some don't.

 

Hope this helps!