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Request total onhold time


Gemma Morrison
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  • 2 weeks later...

@Gemma Morrison out of curiosity, does all your request which have been on hold during the ticket lifecycle, shows the total onhold time?

 

This is not the case with our report ( some have the time, and some don't)  just wanted to check if it is only happening in our Instance.

Apologies I don't have answer for your question above.

Thanks.

Joyce

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  • 2 weeks later...

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