enhancement Supplier Event - Pausing events - Pause - On Hold until

[Martyn Houghton]

As discussed on the Supplier Manager Webinar, it is possible to trigger the start and stop of a Event linked to a Supplier, from the workflow in Service Manager, there will be occasions when within a single event the timer being run against the supplier will need to be paused. Starting and Stopping multiple events for a single 'service incident' would not give a true reflection of the service level being provided.

For example, depending on the service involved there may be a period of time the responsibility returns to us the consumer of the service where the time would not run. i.e. arrange remote access, scheduling engineer visit/downtime, dispatching unit to the supplier etc

Therefore can I raise an enhancement request to add the ability to 'Pause' and 'OnHold Until' the Supplier Event Timer in the BPM.

Cheers

Martyn

[AlexTumber]

@Martyn Houghton thanks for your post. 

Yes, bpm operations will be provided by supplier manager to achieve what you are looking for as part of the integration functionality between the two Hornbill applications.

 

Alex

[Martyn Houghton]

@AlexTumber

Thanks for confirming its in the pipeline.

Cheers

Martyn

[Martyn Houghton]

@AlexTumber

Has the BPM integration to start, pause, resume and stop supplier events from a Service Manager request been implemented yet?

Cheers

Martyn

[AlexTumber]

@Martyn Houghtonnot yet I'm afraid. I will post back here when the functionality is available.

 

Alex

[Martyn Houghton]

@AlexTumber

Thanks for the quick response. That a pity as we are implementing an OLA with some of our internal departments who do not use Hornbill (in this case the use JIRA), so would like to be able to monitor their performance.

Cheers

Martyn

[Martyn Houghton]

@AlexTumber

Is there an intention to implement the ability to pause a supplier event in the near future?

We have been holding off implementing processes in Supplier Manager, as this is a critical requirement for us for dealing with Third Party suppliers underpinning our Service provision managed through Service Manager. 

Cheers

Martyn

[AlexTumber]

@Martyn Houghton not in the near future as far as I'm aware.

 

Alex

[Martyn Houghton]

@AlexTumber

Thanks for letting us know. I can feed this into our plans about managing internal/third party OLA's.

Cheers

Martyn

[Martyn Houghton]

@AlexTumber

Any further progress on this, as supplier events very rarely are single step interactions?

Cheers

Martyn

[Martyn Houghton]

@AlexTumber

Any update on this?

Cheers

Martyn

[AlexTumber]

@Martyn Houghton not at present unfortunately.

Alex