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Supplier Event - Pausing events - Pause - On Hold until


Martyn Houghton
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As discussed on the Supplier Manager Webinar, it is possible to trigger the start and stop of a Event linked to a Supplier, from the workflow in Service Manager, there will be occasions when within a single event the timer being run against the supplier will need to be paused. Starting and Stopping multiple events for a single 'service incident' would not give a true reflection of the service level being provided.

For example, depending on the service involved there may be a period of time the responsibility returns to us the consumer of the service where the time would not run. i.e. arrange remote access, scheduling engineer visit/downtime, dispatching unit to the supplier etc

Therefore can I raise an enhancement request to add the ability to 'Pause' and 'OnHold Until' the Supplier Event Timer in the BPM.

Cheers

Martyn

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@AlexTumber

Is there an intention to implement the ability to pause a supplier event in the near future?

We have been holding off implementing processes in Supplier Manager, as this is a critical requirement for us for dealing with Third Party suppliers underpinning our Service provision managed through Service Manager. 

Cheers

Martyn

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