Martyn Houghton Posted September 19, 2019 Share Posted September 19, 2019 As discussed on the Supplier Manager Webinar, it is possible to trigger the start and stop of a Event linked to a Supplier, from the workflow in Service Manager, there will be occasions when within a single event the timer being run against the supplier will need to be paused. Starting and Stopping multiple events for a single 'service incident' would not give a true reflection of the service level being provided. For example, depending on the service involved there may be a period of time the responsibility returns to us the consumer of the service where the time would not run. i.e. arrange remote access, scheduling engineer visit/downtime, dispatching unit to the supplier etc Therefore can I raise an enhancement request to add the ability to 'Pause' and 'OnHold Until' the Supplier Event Timer in the BPM. Cheers Martyn Link to comment Share on other sites More sharing options...
AlexTumber Posted September 19, 2019 Share Posted September 19, 2019 @Martyn Houghton thanks for your post. Yes, bpm operations will be provided by supplier manager to achieve what you are looking for as part of the integration functionality between the two Hornbill applications. Alex Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 19, 2019 Author Share Posted September 19, 2019 @AlexTumber Thanks for confirming its in the pipeline. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 18, 2021 Author Share Posted January 18, 2021 @AlexTumber Has the BPM integration to start, pause, resume and stop supplier events from a Service Manager request been implemented yet? Cheers Martyn Link to comment Share on other sites More sharing options...
AlexTumber Posted January 18, 2021 Share Posted January 18, 2021 @Martyn Houghtonnot yet I'm afraid. I will post back here when the functionality is available. Alex Link to comment Share on other sites More sharing options...
Martyn Houghton Posted January 18, 2021 Author Share Posted January 18, 2021 @AlexTumber Thanks for the quick response. That a pity as we are implementing an OLA with some of our internal departments who do not use Hornbill (in this case the use JIRA), so would like to be able to monitor their performance. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 27, 2021 Author Share Posted July 27, 2021 @AlexTumber Is there an intention to implement the ability to pause a supplier event in the near future? We have been holding off implementing processes in Supplier Manager, as this is a critical requirement for us for dealing with Third Party suppliers underpinning our Service provision managed through Service Manager. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
AlexTumber Posted July 27, 2021 Share Posted July 27, 2021 @Martyn Houghton not in the near future as far as I'm aware. Alex 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 27, 2021 Author Share Posted July 27, 2021 @AlexTumber Thanks for letting us know. I can feed this into our plans about managing internal/third party OLA's. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 8, 2021 Author Share Posted November 8, 2021 @AlexTumber Any further progress on this, as supplier events very rarely are single step interactions? Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted April 7, 2022 Author Share Posted April 7, 2022 @AlexTumber Any update on this? Cheers Martyn Link to comment Share on other sites More sharing options...
AlexTumber Posted April 7, 2022 Share Posted April 7, 2022 @Martyn Houghton not at present unfortunately. Alex Link to comment Share on other sites More sharing options...
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