Jeremy Posted September 18, 2019 Share Posted September 18, 2019 I'm sure that this has been asked for before but I can;t for the life of me remember the outcome or find the thread. Is there a way to mark customers in Service Manager so that when teams/analysts are looking at the customer in as part of a request they can see that there is a note/symbol etc for signifying certain people require additional support. Link to comment Share on other sites More sharing options...
James.Johnson Posted September 18, 2019 Share Posted September 18, 2019 Hi Jeremy - I've used an attribute field from the user profile to flag VIP customers and built this into the business process to flag them. Hope this is useful. Link to comment Share on other sites More sharing options...
Victor Posted September 18, 2019 Share Posted September 18, 2019 @Jeremy adding to @James.Johnson advice, (additional) fields in the user profile (such as customer fields or custom attributes) can be made visible in a request (it will be in "Customer" section in "Request Details" when opening a request). Information about how this can be configured can be found here: https://wiki.hornbill.com/index.php/Request_Settings Link to comment Share on other sites More sharing options...
Jeremy Posted September 18, 2019 Author Share Posted September 18, 2019 thank you to @Victor and @James.Johnson for your quick and helpful responses. Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 18, 2019 Share Posted September 18, 2019 @Jeremy there is also a few forum threads on this topic - popular topic Link to comment Share on other sites More sharing options...
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