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Marking Customers as VIP etc


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I'm sure that this has been asked for before but I can;t for the life of me remember the outcome or find the thread.

Is there a way to mark customers in Service Manager so that when teams/analysts are looking at the customer in as part of a request they can see that there is a note/symbol etc for signifying certain people require additional support.

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@Jeremy adding to @James.Johnson advice, (additional) fields in the user profile (such as customer fields or custom attributes) can be made visible in a request (it will be in "Customer" section in "Request Details" when opening a  request). Information about how this can be configured can be found here: https://wiki.hornbill.com/index.php/Request_Settings

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