Marking Customers as VIP etc

[Jeremy]

I'm sure that this has been asked for before but I can;t for the life of me remember the outcome or find the thread.

Is there a way to mark customers in Service Manager so that when teams/analysts are looking at the customer in as part of a request they can see that there is a note/symbol etc for signifying certain people require additional support.

[James.Johnson]

Hi Jeremy - I've used an attribute  field from the user profile to flag VIP customers and built this into the business process to flag them.

Hope this is useful.

[Victor]

@Jeremy adding to @James.Johnson advice, (additional) fields in the user profile (such as customer fields or custom attributes) can be made visible in a request (it will be in "Customer" section in "Request Details" when opening a  request). Information about how this can be configured can be found here: https://wiki.hornbill.com/index.php/Request_Settings

[Jeremy]

thank you to @Victor and @James.Johnson for your quick and helpful responses.

[Steven Boardman]

@Jeremy there is also a few forum threads on this topic - popular topic