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Refresh Issue


Tina.Lapere
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Hi All,

I'm getting reports from colleagues (analysts) that there screen's aren't auto-refreshing after an action.  Examples - Marking Emails as read, assigning calls to themselves etc, linking calls etc.  Is anyone else experiencing this issue?

Thanks

Tina

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@Deen, It's effecting all analysts yes and it's constant.  We tend to use Chrome, but I've just tried Edge and it's still happening.

I action an activity which is meant to then wait for a resolution but it's not refreshing the page and showing me the resolution action - just stays on update until I manually refresh the page.

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@Tina.Lapere there's a good chance there is a problem specific to your internal network.  If possible as a test try accessing Service Manager from the browser on a phone over 4G, or basically anything that bypasses your network.  If the refresh issue doesn't occur there then it is unlikely that the problem is with your instance and it would point to something in your environment, although at this point I couldn't say what that might be.

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