Tina.Lapere Posted September 16, 2019 Share Posted September 16, 2019 Hi All, I'm getting reports from colleagues (analysts) that there screen's aren't auto-refreshing after an action. Examples - Marking Emails as read, assigning calls to themselves etc, linking calls etc. Is anyone else experiencing this issue? Thanks Tina Link to comment Share on other sites More sharing options...
Tina.Lapere Posted September 18, 2019 Author Share Posted September 18, 2019 Anyone? Colleagues aren't getting Service Manager update on things like New emails etc too. Link to comment Share on other sites More sharing options...
Deen Posted September 18, 2019 Share Posted September 18, 2019 @Tina.Lapere we haven't had any reports so I don't believe its a common problem. Is this affecting all your users and is the problem intermittent or constant? Have you tried a different browser to see if that makes a difference? Link to comment Share on other sites More sharing options...
Tina.Lapere Posted September 19, 2019 Author Share Posted September 19, 2019 @Deen, It's effecting all analysts yes and it's constant. We tend to use Chrome, but I've just tried Edge and it's still happening. I action an activity which is meant to then wait for a resolution but it's not refreshing the page and showing me the resolution action - just stays on update until I manually refresh the page. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted September 19, 2019 Author Share Posted September 19, 2019 @Deen it's a problem in Firefox too. Link to comment Share on other sites More sharing options...
Deen Posted September 20, 2019 Share Posted September 20, 2019 @Tina.Lapere there's a good chance there is a problem specific to your internal network. If possible as a test try accessing Service Manager from the browser on a phone over 4G, or basically anything that bypasses your network. If the refresh issue doesn't occur there then it is unlikely that the problem is with your instance and it would point to something in your environment, although at this point I couldn't say what that might be. Link to comment Share on other sites More sharing options...
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