Dan Munns Posted September 12, 2019 Share Posted September 12, 2019 Hi all, I have had a few users report to me that they are unable to add attachments to requests. So far this has been via the PC and the portal. I can add attachments fine. We had a similar issue with PM where normal users couldnt add attachments but I could. Could this be looked at quite quickly please as we have a number of request types where attachments are mandatory and currently these cannot be logged. Thanks Dan Link to comment Share on other sites More sharing options...
nasimg Posted September 12, 2019 Share Posted September 12, 2019 We have raised this as a support ticket that @Victor is investigating - we find its only Internet Explorer that has this issue (Chrome/ Firefox) allow uploads. Could this be the reason you are ok and your customers are not? Nasim Link to comment Share on other sites More sharing options...
Dan Munns Posted September 12, 2019 Author Share Posted September 12, 2019 Thanks @nasimg Could be for some. Although at least one of my guys couldn't do it on IE, Chrome or *shudder* Edge. We don't use Firefox in the business so couldn't say if that would have worked or not. Link to comment Share on other sites More sharing options...
nasimg Posted September 12, 2019 Share Posted September 12, 2019 What browser are you using...its definitely not working (100%) for our Internet Explorer users? Nasim Link to comment Share on other sites More sharing options...
Dan Munns Posted September 12, 2019 Author Share Posted September 12, 2019 IE is the business default, although we are looking to push out Chrome to all users. Still, lots of users will never use Chrome as they have what they like and wont want to change. I use Chrome or Vivaldi (Chrome based browser) with no issues. Not sure if the PM issue was permissions or browser compatibility though. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted September 12, 2019 Share Posted September 12, 2019 @Dan Munns, @nasimg... I can confirm that the problem in IE11 has been resolved and is now available for customers to use. Sorry for the inconvenience. Daniel. Link to comment Share on other sites More sharing options...
nasimg Posted September 16, 2019 Share Posted September 16, 2019 @Daniel Dekel thanks I can confirm its uploads via IE are fine now Nasim Link to comment Share on other sites More sharing options...
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