Asset Details Form in PCF - Reduced Functionality?

[Josh Bridgens]

Hi All,

The New Asset Details form, unfortunately will not display a users assets as a default anymore...

 

Is there a setting I need to change?

 

Josh

 

[Josh Bridgens]

Form in the PCF....

[Steven Boardman]

@Josh Bridgens i have used your configuration from the PCF screenshot above and i can't replicate the issue - i am seeing the below:

* The Asset Title and Info Message are displayed

* The customer assets is the default and showing the asset assigned to them. 

I have seen this once before.   

Could you go into the PFC, move any node, and then re-save the PCF process and try it again and let us know how you get on?

Steve

[Josh Bridgens]

Hi Steve, 

3 hours ago, Steven Boardman said:

Could you go into the PFC, move any node, and then re-save the PCF process and try it again and let us know how you get on?

Tried it, unfortunately getting the same problem :( 

 

Not sure if my assets are incorrect or something, but theyre definitely tied to this user.....

 

Thanks for the help.

 

Josh

[Josh Bridgens]

Long nights and very short days..... It would help if my customer search... wasnt actually a co-worker search.....

 

I need sleep.

 

thanks @Steven Boardman

[Steven Boardman]

@Josh Bridgens no problem, looks like you got there using the customer search form which is great.  I'll pass on the issue you experienced using the co-worker search form and see what is happening there.

[samwoo]

Hi @Josh Bridgens

If you change "hide all assets"  to "Yes"  does that help? 

If so then this is the same thing I noticed yesterday (i think it was with this field) ... Yes means No and No means Yes. 

I had this issue and I had to change one of the bottom two fields to the opposite value I was looking for and it showed the assets. 

If that is the case then Hornbill will need to have a look at the flag. 

Thanks, 

Samuel

[Steven Boardman]

@Josh Bridgens we have fixed up an issue when you are using the co-worker search form, and this will be available in an update in the coming weeks.   In the meantime you should be fine working with the customer search form and the assets form.

[Josh Bridgens]

@samwoo I couldnt replicate the issue you have described unfortunately, It turns out I was being a bit dense when trying to create my PCF.

 

@Steven Boardman Thanks Steven. I've found it works fine using the customer search so should be good to go.

 

Josh