davidrb84 Posted September 6, 2019 Share Posted September 6, 2019 We have a worrying issue. We have a PCF+BPM that supports our staff booking on external training. This includes a few date fields. (Departure, arrival, etc) One of our admin staff who undertakes the booking of these had printed the job and noticed the dates on the printed sheet, were different from those displayed on the screen (within Service Manager) Given that these are used to book hotels/travel/etc these discrepancies are extremely problematic. I've attached a screenshot of a print preview and native view of the job. This appears to be the case for most of the jobs I can find. Interestingly when you click print in the interface in chrome it shows the preview, when you click cancel and return to the job it's Questions layout is different (longer) and the dates are correct. When then clicking between the pages it's then wrong again. I'll try and grab a video screen cap to show what I mean. Link to comment Share on other sites More sharing options...
davidrb84 Posted September 6, 2019 Author Share Posted September 6, 2019 I've got a video screen cap showing the last part I was describing, but would rather not post here as it's hard to redact the private bits. Happy to send to anyone if useful. Link to comment Share on other sites More sharing options...
davidrb84 Posted September 6, 2019 Author Share Posted September 6, 2019 The PCF captures different things depending on the the users needs. One of those scenarios include 2 pairs of dates (departure and return for travel, and arrival and departure of the conference) It appears to be only those that are causing this issue. I think. Link to comment Share on other sites More sharing options...
davidrb84 Posted September 9, 2019 Author Share Posted September 9, 2019 Hi @Steven Boardman I wonder if you've anyone who might be able to look at this fault, it's fairly problematic! Link to comment Share on other sites More sharing options...
Guest Chaz Posted September 12, 2019 Share Posted September 12, 2019 @davidrb84 apologies, missed this post. Definitely looks like an issue and I'll get it raised with the development team to look into. Link to comment Share on other sites More sharing options...
davidrb84 Posted September 12, 2019 Author Share Posted September 12, 2019 This is reproducible, happy to be remoted and demo if helpful. Link to comment Share on other sites More sharing options...
davidrb84 Posted September 20, 2019 Author Share Posted September 20, 2019 Hi @Chaz any chance this has been looked at yet? This is reproducible and causing significant reputational damage for Service Manager in a team where that was hard won for us. Link to comment Share on other sites More sharing options...
Jeremy Posted September 25, 2019 Share Posted September 25, 2019 Is there any updates on this issue with the questions/dates in PCFs? Link to comment Share on other sites More sharing options...
Deen Posted September 26, 2019 Share Posted September 26, 2019 @Jeremy @davidrb84 a fix should be available for this issue in the next few weeks, although we do not have a solid release date at this point. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted October 2, 2019 Share Posted October 2, 2019 @Jeremy @davidrb84, This issue has been addressed in the latest Service Manager build. Ehsan Link to comment Share on other sites More sharing options...
Jeremy Posted October 3, 2019 Share Posted October 3, 2019 @Ehsan great thanks for the update. Link to comment Share on other sites More sharing options...
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