Cassie Posted September 2, 2019 Share Posted September 2, 2019 Home > Applications > Hornbill Service Manager > Configuration > Service Desk > Team Name The function to enable/disable assignment is no longer working, you can set the users to yes or no, but it doesn't save the option anymore when you leave the page. Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 2, 2019 Share Posted September 2, 2019 Hi Cassie, Thanks for your post. I have managed to replicate what you are experiencing. I'll check to see if this is a known issue or not. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 2, 2019 Share Posted September 2, 2019 Hi Cassie, While this is investigated, it appears that this does work for the main Admin account. So you should be able to make any needed changes by logging in under this account. Regards, James Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 30, 2019 Share Posted September 30, 2019 Hi Cassie, A fix has been completed for this issue. The fix should be available as part of the next Service Manager update so hopefully this will be with you over the next couple of weeks. Regards, James 1 Link to comment Share on other sites More sharing options...
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