Font colour of On-Hold requests

[Paul Alexander 183]

I've been asked if the font colour of On-Hold requests can be changed to make them easier to read - and I can't see if there's a way of doing this?

The on-hold requests are 'faded' or 'greyed out' which makes them very difficult to see 

is there a setting to change the colour of these fonts please?

 

thanks

[John C 0]

Paul,

Just logged on to log same issue, would prefer on holds tickets not to be greyed out etc, I know we can change the colour of the fade but this doesn't suit, can we turn off the feature in its entirety guys? Thanks

[John C 0]

Paul,

Browse to the below path, you can change the colour but they are still greyed out so to speak..

1. Home
2.  Applications
3.  Hornbill Service Manager
4.  Application Settings

 

[Paul Alexander 183]

Hi @John C

Thank you...I've tried that before but we DO still want to be able to see if a request has been updated but not seen by the analyst. So what I'd rather have is the font to be NOT greyed out if possible....

 

thanks

[John C 0]

Same as with the on hold function...........

[Keith 98]

+1 This has been raised with me too. Analysts are finding these very difficult to read in the request list.

[David Hall 87]

Thanks everyone for the feedback, I can see why it could be difficult to read with certain screen contrasts etc.  Will discuss with our product team to see if we can find a better way to address this.

Regards,

Dave.

[Martyn Houghton 392]

+1 for us as well.

[Steven Cotterell 40]

+1 for us too please.  This was asked of me a few weeks ago and they accepted my answer of 'not doable within the current config', so would be nice to surprise them soon. 

[HGrigsby 21]

+1 +1 +1

for us - I've had lots of complaints about this since we updated to the latest build

Thanks

Helen 

[Paul Alexander 183]

Any update on whether this will be addressed please? 

I've got more people 'mentioning' that they're finding on hold tickets difficult to see.

thanks

[David Hall 87]

Hi @Paul Alexander

There is no current ETA on this I can give but we do have a change raised for this we'll be looking at this in the near future.

Regards,

Dave.

[chriscorcoran 17]

would be a really useful change.

[David Hall 87]

Hi All,

As a quick update, this change is being moved onto our 90 day board so will be addressed in the near future.

Kind Regards,

Dave

[nasimg 63]

+1 

 

[Keith 98]

Where are we with this? I am still getting complaints on an almost daily basis. This may seem like a small issue but is having a serious impact on people's ability to do their job. There has to be a quick, easy fix for this, even if simply reverting the code that changed it in the first place.

[Carl Tovey 0]

+1 from us

[chrisnutt 25]

+1 from me too.

Would be great to see some way to incorporate conditional formatting into the request list on a per user basis too.

Thanks

[Frank Reay 24]

+1 from us.

[James Ainsworth 620]

We have completed some work which will provide options to display on-hold requests in either bold or italic as well as the current opaque format.  We expect this to go through our release process over the next couple of weeks. 

Regards,

James

[Keith 98]

Thanks for the update @James Ainsworth good to hear a solution is not too far away.

[James Ainsworth 620]

We have now made available a new setting as part of the Service Manager update, build 1800, that allows you to change the appearance of the on-hold requests in the request list.

There are three choices for the display of on-hold requests.

• Bold
• Italic (default)
• Opaque

This display can be set in the Admin portal using the Service Manager setting webapp.view.ITSM.serviceDesk.requests.list.onHoldFontStyle