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Font colour of On-Hold requests


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I've been asked if the font colour of On-Hold requests can be changed to make them easier to read - and I can't see if there's a way of doing this?

The on-hold requests are 'faded' or 'greyed out' which makes them very difficult to see 

image.png.70bfbd9d37464418adcf0a2c24876a3a.png

is there a setting to change the colour of these fonts please?

 

thanks

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Paul,

Just logged on to log same issue, would prefer on holds tickets not to be greyed out etc, I know we can change the colour of the fade but this doesn't suit, can we turn off the feature in its entirety guys? Thanks

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Thanks everyone for the feedback, I can see why it could be difficult to read with certain screen contrasts etc.  Will discuss with our product team to see if we can find a better way to address this.

Regards,

Dave.

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  • 1 month later...
  • 4 weeks later...

Where are we with this? I am still getting complaints on an almost daily basis. This may seem like a small issue but is having a serious impact on people's ability to do their job. There has to be a quick, easy fix for this, even if simply reverting the code that changed it in the first place.

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We have completed some work which will provide options to display on-hold requests in either bold or italic as well as the current opaque format.  We expect this to go through our release process over the next couple of weeks. 

Regards,

James

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  • 5 weeks later...

We have now made available a new setting as part of the Service Manager update, build 1800, that allows you to change the appearance of the on-hold requests in the request list.

There are three choices for the display of on-hold requests.

  • Bold
  • Italic (default)
  • Opaque

This display can be set in the Admin portal using the Service Manager setting webapp.view.ITSM.serviceDesk.requests.list.onHoldFontStyle

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