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Resolving Linked Requests


Lauren
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We utilise the 'resolve linked requests' action frequently, but have today found that some of our analysts can't see this option. I thought it was a global setting using the 'app.request.resolve.enableLinkedRequestAction' setting. Is it role-based, too?

Thanks

Lauren

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Hi Laruen,

According to the documentation here it suggests that the user revolving the request must also have the right to resolve the linked requests.  These rights would come with being a member of a team that supports the service that the linked requests belong to.  

Could this be the case with these users?

 

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