Lauren Posted August 27, 2019 Share Posted August 27, 2019 We utilise the 'resolve linked requests' action frequently, but have today found that some of our analysts can't see this option. I thought it was a global setting using the 'app.request.resolve.enableLinkedRequestAction' setting. Is it role-based, too? Thanks Lauren Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 27, 2019 Share Posted August 27, 2019 Hi Laruen, According to the documentation here it suggests that the user revolving the request must also have the right to resolve the linked requests. These rights would come with being a member of a team that supports the service that the linked requests belong to. Could this be the case with these users? Link to comment Share on other sites More sharing options...
Lauren Posted August 28, 2019 Author Share Posted August 28, 2019 Hi @James Ainsworth Thanks for getting back to me. In this case, the person who resolved the request is a member of a supporting team for that service. All of the linked requests were logged under the same service. Lauren Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now