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Automatically add followers to a ticket


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Hello,

I was hoping that someone can tell me what node i need to use to add users to add specific users as an interested party to a ticket.

Basically, what i am trying to achieve is that when a ticket is prioritised as a Major incident, then the system will automatically add users as 'followers' so they have visibility of that ticket.

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@David Longley

In terms of 'followers' I do not believe this can be done via the workflow at the moment, as we raised a while back about having this added as an enhancement.

It looks like the ability to add members via the BPM is being implemented by Hornbill, but not sure if it has been released yet.

Cheers

Martyn

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