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Service Portal 'Contact Us' Settings


Kram
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Couple of related queries about Service Portal settings that I hope someone can help with.

Is there a way to make the 'Contact Us' telephone number on the Service Portal break across two lines? We have an internal extension number for people to contact while in the office, and a full telephone number for when people are working from home/out of the office. The field won't let me enter a return, and no matter how many spaces I put in, the portal squashes it into one line.

Similarly, and somewhat ironically, our email address is too long to fit onto one line, and so breaks across two, is there a setting to increase the length of this field to accommodate more characters?

I suppose a way around this would be to rename the email and address fields (we don't need to put the address on there), giving us the three values we need (internal, external and email), is this possible?

Thanks.

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