Shamaila.Yousaf Posted August 21, 2019 Share Posted August 21, 2019 I have created a rule where a call is logged and assigned to a team upon receiving the email from a particular mailbox. The call IN00056554 was: Logged today Timeline appears as: Request has been logged from Email by: System AutoResponder It also appears with the IT Support service So, is there a reason why the call above does not appear in the widget? Todays Logged Email by Customer Call details.docx Regards Sxx Link to comment Share on other sites More sharing options...
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