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Widget: Data Settings appear correct but not all results appear


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I have created a rule where a call is logged and assigned to a team upon receiving the email from a particular mailbox. The call IN00056554 was:

  • Logged today
  • Timeline appears as: Request has been logged from Email by: System AutoResponder
  • It also appears with the IT Support service


So, is there a reason why the call above does not appear in the widget?

Todays Logged Email by Customer Call details.docx



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