Logan Graham Posted August 14, 2019 Share Posted August 14, 2019 Afternoon All, Hoping you can help, I have retired one of our services today as we are moving to a redesigned service, however, people still have tickets in this service. I have managed to get the ticket to show in their request lists on self service but they are unable to click into the ticket as it says they do not have permission to view. Is there a way to make the service not show on the portal and the customer still have full access to their tickets? Thanks, Logan G Link to comment Share on other sites More sharing options...
Deen Posted August 14, 2019 Share Posted August 14, 2019 @Logan Graham I don't think so as portal visibility against a specific service is an on or off type setting that would then apply to any requests that utilise that service. It may be worth retiring the service when there are no longer any active requests. Link to comment Share on other sites More sharing options...
Logan Graham Posted August 14, 2019 Author Share Posted August 14, 2019 Hi @Deen Thanks for the reply, just seemed strange that if the service is retired you can still see the requests in the list but cannot access them. Almost seems pointless to have them display at all. Maybe something of a development request? Link to comment Share on other sites More sharing options...
Deen Posted August 15, 2019 Share Posted August 15, 2019 @Logan Graham I discussed this with our developers and they have accepted this as the following defect: PM00157117 - Requests that belong to a retired Service are returned in Self Service but cannot be viewed As a result the fix should appear in a future update. Deen 1 1 Link to comment Share on other sites More sharing options...
Logan Graham Posted August 15, 2019 Author Share Posted August 15, 2019 @Deen Perfect thank you and please thank the dev team. Thanks, Logan G Link to comment Share on other sites More sharing options...
Logan Graham Posted August 20, 2019 Author Share Posted August 20, 2019 @Deen Just because I have been asked by my manager do you have a note on when we can expect this update? Thanks, Logan G Link to comment Share on other sites More sharing options...
Darren Rose Posted August 20, 2019 Share Posted August 20, 2019 On 8/15/2019 at 11:14 AM, Deen said: @Logan Graham I discussed this with our developers and they have accepted this as the following defect: PM00157117 - Requests that belong to a retired Service are returned in Self Service but cannot be viewed As a result the fix should appear in a future update. Deen Ah great news. We've run into this issue too Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 21, 2019 Share Posted August 21, 2019 I just wanted to let you know that the mentioned defect above has been completed and expected to be available in an upcoming update over the next few weeks. Regards, James Link to comment Share on other sites More sharing options...
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