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Viewing Tickets on Self Service


Logan Graham
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Afternoon All,

Hoping you can help, I have retired one of our services today as we are moving to a redesigned service, however, people still have tickets in this service. I have managed to get the ticket to show in their request lists on self service but they are unable to click into the ticket as it says they do not have permission to view. Is there a way to make the service not show on the portal and the customer still have full access to their tickets?

Thanks,

Logan G

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@Logan Graham I discussed this with our developers and they have accepted this as the following defect:

PM00157117 - Requests that belong to a retired Service are returned in Self Service but cannot be viewed

As a result the fix should appear in a future update.

Deen

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On 8/15/2019 at 11:14 AM, Deen said:

@Logan Graham I discussed this with our developers and they have accepted this as the following defect:

PM00157117 - Requests that belong to a retired Service are returned in Self Service but cannot be viewed

As a result the fix should appear in a future update.

Deen

Ah great news. We've run into this issue too

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