enhancement Restricting visibility to requests for managers based on service

[chrisnutt]

Hi,

We have servicemanager.portal.requests.showStaffRequests enabled to allow people to see the requests in the system for anyone they manage. This is a requirement for some teams on IT Services. However, we are potentially interested in adding a service where the ability for a manager to see requests raised by someone they manage could be problematic - it's a HR service.

Is it possible to restrict the ability by service? I.E. allow managers to see requests for those they manage on say the "Account Management" service but not allow it on the "HR" service?

If not, is there anything in the pipeline?

Thanks

Chris

[Deen]

@chrisnutt looking at that setting it appears to be a global on/off setting and therefore could not be set on a per service basis.  No harm in requesting it as an enhancement though if you need it to work in that manner.

[chrisnutt]

@Deen, thanks.

Can I request it as an enhancement here? Definitely something that will be useful for us.

Chris

[Deen]

@chrisnutt I've tagged it as an enhancement and its one for our developers to consider.  I can see why it would be useful.

Deen

[chrisnutt]

@Deen, thank you very much!

[chrisnutt]

@Deen, I was wondering if there was any update on this? Our HR team are keen to know where they stand about whether we can go ahead to start building their Service.

Thanks

Chris