Jump to content

Time entry does not log

Recommended Posts

Hi guys,

I've had several of our engineers report an issue logging time on requests.

Frequently, an action (be it a regular update, email or resolution action) with engineering time (usually 15 minutes) is logged but does not register. A timesheet category is definitely selected beforehand and yet, the "Total Time" counter does not increase and nothing is added to that engineer's timesheet. Furthermore, no error message is displayed.

For many people, on most occasions, this is resolved by simply refreshing the webpage and attempting to add their time again. However, often this does not make any difference and a manual entry (in Timesheet Manager) is required.

If you could please advise in this regard as it is quite a pain to add time to requests when this is happening.

Of course, please let me know if you require anything further in order to look into this problem.



Share this post

Link to post
Share on other sites

We're seeing the same thing but with one exception. The timesheet category is NOT selected prior to completing the activity. After selecting it does not default, even when we select to default on future activities. 

Share this post

Link to post
Share on other sites

@lcottell @Hannah Stella thanks for your posts.

We have a big update coming to Timesheet Manager very shortly which will change the way in which time is recorded. 

Can I ask, are you seeing any errors in the server service log (in the Admin Tool) relating to adding these new timesheet values?


Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...