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Alisha

Disable comments when request is in a 'Closed' state

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Hello,

Is it possible to disable comments when a request is in a 'Closed' state? If not, please may I request this as an enhancement?

Many thanks,
Alisha

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Hi Alisha,

I just wanted to confirm if this is the locking of the Update Action to prevent new posts from being manually added to the timeline, or do you need the comments against the posts in the Timeline also locked out?

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For us it's both since we have seen a tendency for some customers to comment on closed tickets.

So +1 from us for this request.

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+1 from us too, to prevent updates being applied to closed requests especially via the portal.

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Hi @James Ainsworth,

Customers can still add a comment via the portal even though the request is closed. We would like this option disabled if possible, please.

Many thanks,
Alisha

Hornbill Comments.jpg

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