Lauren Posted August 2, 2019 Share Posted August 2, 2019 Hi I've had a look at the escalation events in the SLA however I'm not sure how to configure what I need. I want to be able to configure either an email notification, or activity generation, when an incident logged under a particular service is upgraded to Critical (from any priority). I wouldn't need an email or activity if say an incident was upgraded to any other priority. Does anyone know how I may achieve this? Thanks Lauren Link to comment Share on other sites More sharing options...
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