Jump to content

Resolution Text - Formatting


Jeremy

Recommended Posts

When updating the resolution text as part of a BPM does it honor wiki markup?

e.g. if we add a link like 

[[https://live.hornbill.com/xxx/servicemanager/selfservice2/raise/xxxx/serviceRequest/xxx/|'''reset password here''']] 

we would expect the email to display reset password here with a link to the form.....

Link to comment
Share on other sites

On 8/1/2019 at 10:06 AM, Jeremy said:

When updating the resolution text as part of a BPM does it honor wiki markup?

On request timeline yes, on the email sent with resolution, no. Email templates do not have the concept of wiki markup is pure HTML there...

 

To have reset password here

in request timeline:

[[https://live.hornbill.com/xxx/servicemanager/selfservice2/raise/xxxx/serviceRequest/xxx/|'''reset password here''']] 

in email template

<a href="https://live.hornbill.com/xxx/servicemanager/selfservice2/raise/xxxx/serviceRequest/xxx/"><strong>reset password here</strong></a>

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...