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Resolution Text - Formatting


Jeremy
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When updating the resolution text as part of a BPM does it honor wiki markup?

e.g. if we add a link like 

[[https://live.hornbill.com/xxx/servicemanager/selfservice2/raise/xxxx/serviceRequest/xxx/|'''reset password here''']] 

we would expect the email to display reset password here with a link to the form.....

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On 8/1/2019 at 10:06 AM, Jeremy said:

When updating the resolution text as part of a BPM does it honor wiki markup?

On request timeline yes, on the email sent with resolution, no. Email templates do not have the concept of wiki markup is pure HTML there...

 

To have reset password here

in request timeline:

[[https://live.hornbill.com/xxx/servicemanager/selfservice2/raise/xxxx/serviceRequest/xxx/|'''reset password here''']] 

in email template

<a href="https://live.hornbill.com/xxx/servicemanager/selfservice2/raise/xxxx/serviceRequest/xxx/"><strong>reset password here</strong></a>

 

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